Terms and conditions

1. About these terms

These terms apply between you and Malone Inc Limited (“we”, “us”, “our”), which owns and runs adelemalone.com (the “website”) and provides the services of Adéle Malone.

By using the website or booking a reading, you agree to these terms, together with our privacy policy, cookie policy, and disclaimer and copyright notice. If you do not agree, please do not use the website or book a reading.

We may update these terms from time to time. The version on this page when you book is the one that applies to your booking.

2. Who can book

You must be 18 or over to book a reading or sign up for our live events. By booking, you confirm that you are.

3. About our readings

Adéle Malone is a spiritual medium. She is not a psychic or fortune teller, and she does not use tarot cards, angel cards, runes, or similar tools.

By booking, you understand and agree that:

• a reading aims to give evidence of survival through communication with loved ones who have passed, and cannot predict the future
• no result is guaranteed, including which loved ones come through or what messages are given
• readings are for spiritual insight, comfort, and entertainment, and are not a substitute for medical, psychological, legal, financial, or any other professional advice
• you remain responsible for your own decisions, actions, and wellbeing, and you may wish to take professional advice before any important decision
• you are not aware of any medical or psychiatric condition that may affect how you take part in or interpret the reading

If you are in distress or crisis, please contact your doctor, NHS 111, or the emergency services. A reading is not the right support at that time.

4. Booking and payment

• You book through the calendar on the phone or video reading page. Available times are shown in your own time zone, and readings must be booked at least two days in advance.
• The price is shown on the booking page and is paid in full when you book, by card, Apple Pay, or PayPal. Payments are processed securely by Stripe or PayPal through Systeme.io. We do not see or store your full card details.
• Your booking is confirmed when your payment goes through and you receive a confirmation email. A contract between us is formed at that point.
• If we discover an error in the price shown, we will contact you before the reading and you can choose to pay the correct price or cancel for a full refund.
• We may refuse or cancel a booking where we reasonably need to, for example for safeguarding reasons or if these terms have been broken. If we cancel, we will refund you in full.

5. Phone and video readings

• Phone readings: Adéle rings you at your booked time on the number you gave when booking. Please make sure it is correct, includes your country code if you are outside the UK, and that you can take the call somewhere quiet.
• Video readings: these take place on Google Meet. Your link is in your confirmation email. You do not need a Google account, but you do need a working internet connection, camera, and microphone.
• Each reading lasts up to 60 minutes. If you are late, the reading still ends at the booked time.
• If Adéle cannot reach you, or you do not join within 15 minutes of the start time, the reading is treated as missed.
• We are not responsible if a reading cannot go ahead because of problems outside our control, such as your phone signal, internet connection, device, or a fault with Google Meet. If a problem on our side stops a reading, we will offer you a new time or a full refund.

6. Cancelling or changing a reading

If we have to cancel or move your reading, for example because Adéle is ill, we will contact you as soon as we can and offer you a new time or a full refund, whichever you prefer.

Refunds go back to the card or PayPal account you paid with, usually within 5 to 10 working days.

Nothing in these terms affects your legal rights as a consumer.

7. Free live events

Our live demonstrations are free and take place on Google Meet. We email the link to people who have signed up. Places are limited, and we may change, move, or cancel an event at any time. Other people at the event can see your name, and your camera image and voice if you turn them on, so you may prefer to join with them off. Please be kind and respectful, do not share the link, and do not share information about other people without their consent.

8. Recordings

You must not record a reading or live event, by audio or video, without Adéle's agreement. We do not record one to one readings or live events.

9. Using the website

• You may use the website for your own personal, non-commercial use.
• You must not use it in any way that is unlawful, harmful, or that damages or interferes with the website or anyone else's use of it, or try to gain unauthorised access to it.
• We may change, suspend, or withdraw the website, or any part of it, without notice. We are not liable if it is unavailable at any time.
• Our content is protected by copyright. Please see our disclaimer and copyright notice.

10. Testimonials

If you send us feedback or a testimonial, we will ask for your permission before we use it publicly, for example on the website or social media. You can withdraw your permission at any time by emailing support@adelemalone.com. We will then stop any further use where we reasonably can.

11. Our responsibility to you

We will provide your reading with reasonable care and skill. If we fail to keep to these terms, we are responsible for loss or damage you suffer that was a foreseeable result of our failure, up to the price you paid for the reading.

We are not responsible for business losses, or for any decisions you make after a reading.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit.

12. Complaints

If you are unhappy with anything, please tell us by email at support@adelemalone.com or through our contact form. We will reply as soon as we can and do our best to put things right.

13. General

• You may not transfer your rights under these terms to anyone else. We may transfer ours if this does not reduce your rights.
• If a court decides that part of these terms cannot be enforced, the rest still applies.
• If we delay enforcing these terms, we can still enforce them later.
• These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Last updated 18 October 2026.